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IT Service Desk Agent

Bank J. Safra Sarasin Ltd is a leading sustainable private bank, offering all the advantages of the Swiss banking environment together with dynamic and personalised advisory services focusing on opportunities in international financial markets. The Bank provides a high level of services and expertise when acting as investment advisor and asset manager for private and institutional clients. Financial strength, excellent client services and outstanding quality are therefore key elements of its corporate philosophy.
J. Safra Sarasin’s most valuable capital is its employees. They are essential to the success of the organisation, now and in the future. Their technical expertise, professional qualifications and social skills are highly valued by the Group’s clients, management and business partners. The success of J. Safra Sarasin depends on the enthusiasm and commitment of every one of its employees worldwide.
Division
Corporate Center & Logistics
Function/Position
IT Service Desk Agent
Location
Basel
Function/Position objectives
The IT Service Desk Agent is responsible for a smooth customer service. This role requires to be domiciled in Switzerland and a disposition to provide 7 x 24 support.
Responsibilities
  • Acts as Single Point Of Contact for all customer inquiries
  • Records and tracks incidents and requests according to the IT Service Management standards of the bank
  • Resolves issues independently following the respective policies and procedures
  • Monitors,reports and escalates open issues
  • Communicates planned  and short-term maintenance work to all involved customer
  • Identifies problems and contributes to their resolution
  • Keeps internal knowledge base up-to-date
Profiles
  • 5 years working experience in the IT Service Desk (1st Level Support) area
  • Profound experience supporting issues in the Windows 10 environment
  • Quick of comprehension, Strong service orientation
  • Fluent in English, German and French (written and verbal). Other languages are an advantage
  • Experience with Avaloq and e-Service is a plus
Activity rate
100%
Please send your application to:
Only direct applications will be considered.