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E-Services of Bank J. Safra Sarasin are simple, convenient and safe to use. In addition to technical measures provided in E-Services, the way you behave and the system you use is crucial as well.
To ensure the maximum level of security possible, you can contribute by observing the following simple rules.
Working securely with E-Services
Your system
  • Use a reliable computer or mobile device such as a mobile phone or tablet with the latest service and security updates.
  • Make sure you use the latest version of anti-virus software with automatic updates.
  • Make sure you use an active firewall and your internet browser is set on a high security level.
  • Do not use rooted/jail broken mobile devices for Mobile Banking.
  • Use your browser’s "Private Mode" (also known as "InPrivate", "Incognito" and "Private Browsing"). For more details, see below under "Logging out/Private mode").
Safe conduct
  • Never open e-mails whose origin is unknown and do not attempt to open any attached documents, embedded programs or links.
  • Never tell anyone your password. Make sure you keep your password protected at all times. Bank employees will never ask for your password.
  • If you notice irregular or unusual activities while using E-Services, please contact your Client Relationship Manager immediately.
In E-Banking, under the menu item "Services – Alerts" you can set up e-mail or SMS alerts to notify you of any changes in your account(s).
Logging out/Private mode
Correct termination
Always terminate your E-Services session correctly by using the "Log off" function/button.
Using the browser’s private mode
When using your browser’s “Private Mode” (also known as “InPrivate”, “Incognito” and “Private Browsing”), no data are loaded into cache memory and no permanent cookies are stored. This means there is no need to delete the contents of the browser’s cache.
The following key combinations start private mode in the different browsers:
  • Internet Explorer: [Crlt]+[Shift]+[P]
  • Firefox: [Crlt]+[Shift]+[P]
  • Chrome: [Crlt]+[Shift]+[N]
  • Apple Safari: [Command]+[Shift]+[N]
Alternatively, you can enable private mode from your browser’s menu.
Clearing your browser’s cache (if private mode is not used)
Remember to delete the contents of your browser’s cache
You can find more useful tips here (Reporting and Analysis Centre for Information Assurance) (Swiss Coordination Unit for Cybercrime Control) eBanking - but secure!
1. Keep your system up to date
Every operating system contains weaknesses that could affect the security of your system. Software producers therefore offer regular updates or patches to close potential security loopholes.
  • To make sure your system is always fully protected, use the latest version of your operating system and browser and apply all available service and security updates.
  • Never install programs from unknown sources: they could contain viruses or other malware.
  • Set your operating system to perform automatic updates daily.
Links to security updates:
2. Anti-virus software
Anti-virus software protects the data on your system from viruses, Trojan horses, worms and other cyber-risks that can infect your computer via the Internet, e-mail, CD-ROM, DVD, USB stick or other interface.
Even the best anti-virus programs do not offer full protection unless they are regularly updated.
Update anti-virus and anti-spyware software with the latest signature on a regular basis. Set your antivirus to perform a live update.
3. Firewall
A firewall monitors all the incoming and outgoing data traffic between your system and the Internet. These programs prevent your system from communicating with the Internet without your knowledge, e.g. by allowing a virus to reveal a password or another computer to hack into yours.
The best firewall does not offer protection unless it is active.
Links to various firewall providers:
4. Login
Our E-Services offer the maximum level of security. For this reason the login procedure has three levels of protection: User ID, personal password and a token number for the ActivCard or the SMS login. To log in to the E-Services always use the Internet address and then click on Login E-Services.
Always type in the website address manually, and never use a link.
  • Keep your login information (User ID, personal password and ActivCard) in a safe place
  • The first time you log in you will be asked to change your password.
  • Never disclose your login information (User ID, personal password and ActivCard) to anyone else.
  • The Bank will never contact you and ask for your personal login information, account data or your mobile phone number.
  • Never allow anyone to use or tamper with the ActivCard.
5. Check the website certificate
Simply having encryption on an Internet link does not necessarily mean you are communicating with the right server. By double clicking on the padlock icon you can check if the certificate is issued for *
6. Password
A password is one of three items required to log in. It is a string of characters selected by the user and known only to him and the system.
  • Your password must be at least 12 characters or longer and use;
    • At least one uppercase letter
    • At least one lowercase letter
    • At least one number
    • At least one special symbol
  • Change your password regularly.
  • Do not use personal details, such as names and dates of birth or words contained in a dictionary.
  • Never write down your password or store it on your computer or mobile end device.
7. Do not open any other Internet pages
While you are logged in to our E-Services never open another Internet page or e-mail at the same time. We also advise you not to access this service when using an unknown system (such as a PC in a public space).
8. Malware – malicious links and e-mail attachments
Malware (a combination of malicious and software) refers to computer programs that perform (harmful) functions which the user does not want. These programs usually run covertly in the background and are only noticed by the user when the damage has already been done. Malware is divided into the following categories: viruses, worms, Trojan horses, backdoors and spyware.
  • Do not open any e-mails that you are not expecting and whose sender you do not know.
  • Do not click on any links in e-mails which are supposed to connect you to the login page of your E-Services.
  • Be careful with e-mail attachments.
  • Delete any suspicious e-mails immediately and make sure you clear your “deleted items” afterwards.
  • Do not download or install any illegal or unauthorised software to prevent infection by a computer virus or Trojan Software. Remember to perform virus scanning before opening any files from insecure sources.
9. Terminating your E-Services session correctly
To make sure that you logged off your E-Services session on our server correctly, always use the "Log off" function to terminate the session.
10. Clear your browser cache
Clearing your browser’s cache (if private mode is not used)
Remember to delete the contents of your browser’s cache
11. PC and browser accessing E-Services
Remove file and printer sharing when your PC is connected to the Internet.
12. Mobile devices
  • Always download apps from a legal and reputable sources such as Apple Store on IOS or Play Store on Android.
  • Always install the official application. Check the name of the application and the name of the editor. Read all app permissions carefully and remember that the permissions asked by an app must comply with its functions. Noticing user ratings and reading their reviews also helps.
  • Enable a password or personal identification number (PIN) if available on your mobile device.
  • Do not save your userID and password in your mobile.
  • Enable "remote wipe" features where feasible. In the event the device is lost/stolen, your personal data and privacy may be at risk; wiping would make the data unreadable.
  • Do not use unknown Wi-Fi networks. It may be unsecured.
13. Others
  • Regularly check relevant accounts statements/advices.
  • Notify the Bank immediately if you have lost your ActivCard token or the mobile phone which you use to receive SMS from E-Services.
  • What should I do if I suspect the confidentiality of the password has been compromised? If you can still login with your E-Services account, disable your account by selecting “Security Setting” click “Block” in the “Block Contract” section. Additionally, please call your Client Relationship Manager (…).